Privacy Policy

This policy explains what personal data we collect when you use uk.velnoxe.com or order through WhatsApp, how we use it, and the rights you have under the UK GDPR and the Data Protection Act 2018.

1. Who is responsible for your data

Velnoxe (Xiamen Kelu Trading Co., Ltd.) is the data controller for personal data collected through this website. You can reach us at info@velnoxe.com.

2. What we collect

Order details: your name, delivery address, postcode, email address, telephone or WhatsApp number, the items you ordered and your chosen size and colour.
Messages: the content of WhatsApp, email or contact-form messages you send us.
Website data: your basket and wishlist are stored in your own browser (local storage) and are not transmitted to us. We do not run advertising trackers on this site.
Newsletter: your email address, if you choose to subscribe.

3. Why we use it

To confirm, process and deliver your order (performance of a contract)
To answer questions and handle returns, refunds and warranty claims
To meet our legal obligations, including tax and accounting records
To send marketing emails where you have consented (you can withdraw consent at any time)
To improve our products and service (legitimate interests)

4. Sharing your data

We share only what is necessary with delivery carriers and postal services, payment providers, messaging providers (including WhatsApp) where you contact us there, and professional advisers or authorities where we are legally required to. We do not sell your personal data.

5. International transfers

Our team and suppliers are based in several countries, so your data may be processed outside the UK. Where that happens we rely on appropriate safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

6. How long we keep it

Order and tax records are kept for at least six years to meet UK accounting requirements. Marketing data is kept until you unsubscribe. WhatsApp conversations are kept only as long as needed to handle your order and any follow-up.

7. Your rights

Under the UK GDPR you have the right to access the personal data we hold about you, ask us to correct anything inaccurate, ask us to delete data we no longer need, object to or restrict certain processing, receive your data in a portable format, and withdraw consent for marketing at any time.

To exercise any of these rights, email info@velnoxe.com. We aim to respond within one month.

8. Cookies and local storage

This website uses only the storage needed to make the shop work: your basket and wishlist are saved in your browser's local storage so they are still there when you return. We do not use advertising or third-party tracking cookies. You can clear this data at any time from your browser settings.

9. Security

We use appropriate technical and organisational measures to protect your personal data. No transmission over the internet is completely secure, but we limit the data we hold and share to what is necessary.

10. Complaints

If you are unhappy with how we have handled your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes

We may update this policy from time to time. The version published on this page is the current one.